Effective as of May, 2018
Information You Give Us
You provide us information such as, without limitation, your name, business address, phone number, or email address, when you register for an account; when you search for a product; place an order through one of Vendors; or communicate with us by phone, e-mail, or messaging.
How We Use Your Personal Information
We use your Personal Information as follows:
To improve our Sites and services, better understand the users of our Sites and services, and protect the Sites.
The use of your Personal Information may be necessary to perform the services and provide you products that you have requested from us.
We may rely on your consent to use your data for certain direct marketing purposes. You can withdraw your consent anytime by contacting us or change your settings in your account as described below
We also use third-party analytics tools to help us measure traffic and usage trends for the Sites. These tools collect information sent by your device or our Sites, including the web pages you visit, add-ons, and other information that assists us in improving the Sites. We collect and use this analytics information with analytics information from other users so that it cannot reasonably be used to identify any particular individual user.
You can manage your communication preferences in your account. Our marketing email has an opt-out URL and you can unsubscribe from such communication at any time. You cannot unsubscribe from servicing emails and administrative messages that are considered part of your account membership, unless you cancel your membership.
How We Share your Personal Information
We may share your Personal Information with service providers who perform services on our behalf and have agreed in writing to protect and not further disclose your Personal Information. If you purchase any products through the Sites, we may share your Personal Information with the payment service providers and the Vendors you have bought products from. These third parties will process your Personal Information as data controllers in accordance with their own privacy policies. If you contact our customer support, they may need to share information about your request with the relevant vendor in order to assist you. We may disclose Personal Information if required by law, for example to law enforcement or other authorities. This includes court orders, subpoenas and orders arising from legal processes, or administrative or criminal investigations. We may also disclose your Personal Information if the disclosure is necessary for the prevention, detection or prosecution of criminal acts or to prevent other damage, or in response to a legal action or to enforce our rights and claims. In the event that we enter into a business transaction, such as a merger with or an acquisition by another company, or a sale of some or all of our assets, your Personal Information may be among the assets that are transferred or disclosed in connection with such a transaction. You will be notified via email of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information. We may remove parts of data that can identify you or combine your information with other information in a way that it is no longer associated with you. We may share such aggregated information with others.
How We Store and Protect Your Personal Information
We will retain your Personal Information for as long as your account is active and for a period of time thereafter to allow you to re-activate your account without loss of information. We will also retain your Personal Information as necessary to comply with our legal obligations, resolve disputes and enforce our contracts.
Cookies and Tracking Tools
Third Party Websites
Your Rights With Respect To Personal Information
You are entitled at any time to obtain information about your Personal Information that we store, in accordance with applicable law. You may request that we rectify any of your Personal Information that is incomplete or incorrect, including, deleting your user account. You have the right to withdraw your consent at any time, without affecting the lawfulness of our processing based on such consent before it was withdrawn. We may request proof of your identity before acting upon any request. We may not be able to allow you to access certain Personal Information in certain instances, such as, without limitation, if your Personal Information is connected with Personal Information of other users, or for legal reasons. In those instances, we will provide you with an explanation why you cannot obtain your Personal Information. We may also deny your request for deletion or rectification of your Personal Information due to statutory provisions, especially those affecting Torch’s accounting, processing of claims, and mandatory data retention, which may prohibit deletion or anonymization.
How to Contact Us
Torch Technology, Inc. controls the processing of Personal Information on its Sites. To exercise your rights, or if you have questions about our privacy practices or need assistance with exercising or understanding your privacy choices, please contact us at firstname.lastname@example.org.